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FAQ

All digital products are purchased without the possibility of free updates. Download links will be available for 24 hours after the purchase.

If you have any questions, please first read the FAQ

If you haven’t found the answer to your question, please contact us on this page: http://gfxwptheme.com/contact-us/

Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You buy the original files from the developers. We do not sell any products downloaded from free sites.

You can download the product after the purchase by a direct link on item page.

Can I get Free Feature Updates?
No, We don’t provide free feature updates, you should redeem points again if you want new updates.

Can I get Themes/Plugins Purchase Code?
No, We don’t provide purchase code you should buy it directly from the developer if you need Purchase Code.

Can I get support from you?
Sorry, you should buy it directly from the developer if you need support.

Why it is your site I should download themes and plugins from?
First of all, we post only original clean files without internal ads, viruses and malicious code. Secondly, we offer high speed direct download links without ads. And thirdly, we always buy new themes and plugins, here you will always find files that does not exist in free access.

I have spend points, can i request refund?
We do not issue refunds once the point is redeemed. As a customer you are responsible for understanding this upon redeem any item at our site.

We do not issue refund under the following circumstances:

  • You made a mistake and downloaded a wrong file
  • You can’t install downloaded theme or plugin
  • A theme or a plugin somehow does not work or not compatible with your Hosting and WordPress
  • A theme or a plugin requires license or purchase code
  • You got your website broken during a theme or a plugin was being installed

Where can I get a purchase key for a theme or a plugin?
95 % of all themes and plugins presented on our website are fully functional without entering the purchase key. The purchase key is necessary only for premium support on a developers’ website and to get automatic updates through the WordPress.

I have downloaded a theme/plugin but it does not work without a purchase key
Some themes and plugins require activation with a purchase key to import demo-data, paid extensions or do not work without activation. Pay attention that we provide original files and usually do not null themes or plugins. We also do not return money. If you have downloaded a theme or a plugin and they request activation – hire a freelancer to null it or make it on your own.

Do you offer technical support or freelance service?
We do not offer any technical support but you can send us your question and possibly we could give you an answer. We also do not offer any freelance service.

I can not install a theme or a plugin
Pay attention that there could be not only a theme/plugin inside a downloaded archive but also documentation, demo-data, PSD-files. Extract the downloaded archive and find an installation file inside.
We advice to install themes or plugins via hosting file manager or FTP.

A theme or a plugin does not work, there are errors while working with theme/plugin
We do not give any technical support and do not guarantee that themes or plugins will function the way you want. If you need support and guarantees – please buy a theme or a plugin directly from its developer.

Do you have this theme or that plugin?
All we have is published on our website. Use a search button in the main menu. If you could not find a theme or a plugin you are interested in – we do not have it!